If Eventbrite loses the chargeback, you’ll get an invoice for the disputed amount. Eventbrite manages chargebacks for you to help save you money. ![]() You received a chargeback - Chargebacks happen when a cardholder disputes a charge with their bank. To collect the service fee, Eventbrite will send you an invoice. You used PayPal or to process payments for ticket sales - When you use a third party payment processor to take payments, the total amount paid by the attendee (including the Eventbrite service fee) is sent to your PayPal or account. If you're an attendee and want to request a receipt or invoice for your purchase, contact the event organizer. ![]() Pay your invoices within your Eventbrite account, or by mail with a check (USD only). To collect the service fee, Eventbrite will send an invoice on the first day of each month for fees on orders placed in the month before. Invoices are sent to organizers when a balance is owed for the Eventbrite service fee.
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